Refund policy

Refund policy

All sales are final

Because our perfume oils, incense, body washes and soaps are personal-care and fragrance products, we cannot accept returns or exchanges, and we do not offer refunds for change of mind. This applies to opened and unopened items. Please read the product description and choose your size carefully before you order.

Damaged, defective or incorrect items

We want your order to arrive in perfect condition. If an item arrives damaged, leaking or defective, or if you receive the wrong item, contact us within 7 days of delivery at maximweaverrr@gmail.com with your order number and a clear photo of the item and its packaging.

Once we have reviewed your request, we will send a replacement or refund the item, whichever you prefer. You will not be charged for shipping on a replacement, and if we need the item sent back we will cover the return postage. Please do not send anything back without contacting us first.

Missing or lost orders

If your tracking shows the order as delivered but you have not received it, or the order has not arrived within a reasonable time, contact us at maximweaverrr@gmail.com and we will help you trace it.

Cancellations

You can cancel an order for a full refund any time before it ships. Once an order has shipped it can no longer be cancelled.

Refunds

Approved refunds are returned to your original payment method. Your bank or card issuer may take up to 10 business days to show the refund on your statement.

Contact

Questions about this policy? Email us at maximweaverrr@gmail.com.